Refund, Return & Replacement Policy

Return, Refund & Replacement Policy

Last Updated: [03 July 2026]

At Vishwarya, every product is carefully selected and quality checked before it reaches you. We believe shopping should be a delightful experience built on trust, transparency, and confidence.

If something isn't right, we're here to help. Please read our Return, Refund & Replacement Policy carefully before placing your order.

Our Promise

Every Vishwarya product is packed with care and inspected before dispatch. Whether you purchase Silver Jewellery, Premium Natural Attars, Luxury Gifts, Rakhi Collections, or Seasonal Products, our goal is to deliver products you'll cherish.

If your order arrives damaged, defective, incorrect, or incomplete, we'll make it right.

Return Eligibility

You may request a return only if all of the following conditions are met:

  • Return request is submitted within 7 days of delivery.
  • Product is unused and unworn.
  • Product is in original condition.
  • Original packaging, tags, certificates (if any), and accessories are included.
  • Product shows no signs of use, scratches, damage, polishing, washing, perfume exposure, or tampering.
  • Product passes our quality inspection after being received.

Returns requested after the return period may not be accepted.

Products Not Eligible for Return

For hygiene, safety, customization, and business protection reasons, the following products cannot be returned:

  • Opened or used Premium Natural Attars
  • Customized jewellery
  • Personalized gifts
  • Engraved products
  • Gift cards
  • Clearance products
  • Final Sale products
  • Limited Edition products marked as non-returnable
  • Rakhi after Raksha Bandhan
  • Seasonal products after the relevant festival
  • Corporate orders
  • Wedding bulk orders
  • Products damaged due to misuse
  • Products altered or repaired by any third party

These items are only eligible for replacement if received damaged or incorrect.

Replacement Policy

We gladly provide a replacement in the following situations:

Damaged During Transit

If your package arrives damaged:

  • Inform us within 48 hours
  • Share clear photos
  • Share parcel images
  • Share product images
  • Share packaging images
  • Unboxing video

Wrong Product Delivered

If you receive an incorrect item:

  • Unboxing video mandatory.

We'll arrange a replacement after verification.

Missing Items

If any item is missing from your order:

Please notify us within 48 hours of delivery.

We may ask for:

  • Unboxing video
  • Parcel images
  • Invoice copy

Unboxing Video Requirement

To protect both our customers and our business, we strongly recommend recording an uninterrupted unboxing video while opening your parcel.

An unboxing video is mandatory for claims involving:

  • Missing products
  • Wrong products
  • Transit damage
  • Empty parcel claims

Claims submitted without sufficient evidence may not be approved.

Return Process

Step 1

Email our support team with:

  • Order Number
  • Registered Email
  • Contact Number
  • Reason for Return
  • Photos
  • Unboxing Videos 

Step 2

Our team will review your request within 2 business days.

Step 3

If approved:

  • Customer will be asked to self-ship.

Step 4

After receiving the product, our Quality Team will inspect it.

Inspection generally takes:

2–5 business days

Step 5

Once approved, replacement will be processed.

We will go to great heights to procure the product ordered. In case, we are short in inventory for same, you will have the choice to order another product having similar value or you can claim a refund on return.

Quality Inspection

Every returned product undergoes inspection.

We check:

  • Original condition
  • Usage signs
  • Scratches
  • Missing components
  • Tampering
  • Product authenticity

If inspection fails, the return request may be rejected.

Refund Policy

Refunds are processed only after successful inspection.

Refund Method

Refunds will be issued through the original payment method whenever possible.

For COD orders:

Refunds will be transferred to your registered bank account or UPI ID after verification.

Refund Timeline

Approved refunds are usually processed within:

5–7 business days

Banks may take additional time depending on their processing schedule.

Shipping Charges

Shipping charges are generally non-refundable.

However, if:

  • Wrong product delivered
  • Transit damage

We will bear all shipping costs.

Promotional Orders

If your order included:

  • Free Gifts
  • Buy One Get One
  • Combo Offers
  • Bundle Discounts

then all promotional items must be returned together.

If promotional products are not returned, the applicable value may be deducted from the refund.

Discounted Products

Products purchased during:

  • Flash Sales
  • Clearance Sales
  • End of Season Sales
  • Final Sale

may not be eligible for return unless damaged or incorrect.

Cancellation Policy

Orders can be cancelled before dispatch.

Once shipped, cancellation may not be possible.

Orders already in transit must follow the Return Policy.

Silver Jewellery Returns

For hygiene and quality reasons:

Silver Jewellery must be:

  • Unused
  • Untarnished
  • Unpolished
  • Free from scratches
  • In original packaging

Used jewellery cannot be returned.

Attar Returns

Due to hygiene and safety reasons, opened or used attars cannot be returned.

Replacement is available only if:

  • Bottle damaged during transit

Rakhi & Seasonal Collections

Due to their seasonal nature:

Returns are accepted only before the relevant festival period.

After Raksha Bandhan, Diwali, Bhai Dooj, Karwa Chauth, or other seasonal occasions, returns will generally not be accepted unless there is a verified shipping error.

Corporate, Wedding & Bulk Orders

Bulk orders are produced or arranged specifically for customers.

These orders are generally:

  • Non-returnable
  • Non-refundable

unless:

  • Wrong items supplied
  • Transit damage

International Orders

(Currently or in future)

International customers may be responsible for:

  • Return shipping
  • Customs duties
  • Import taxes
  • Local handling charges

Original shipping charges are non-refundable.

Fraud Prevention

To ensure fairness for all customers, Vishwarya reserves the right to reject claims involving:

  • Product swapping
  • Used product returns
  • Fake damage claims
  • Empty parcel fraud
  • Multiple suspicious return requests
  • False delivery claims
  • Missing item claims without evidence
  • Intentional product damage

Repeated misuse of our Return Policy may result in future order restrictions.

Chargeback Protection

If a customer initiates a payment dispute or chargeback while simultaneously requesting a refund, replacement, or return, Vishwarya reserves the right to pause processing until the dispute is resolved.

We encourage customers to contact us first so we can resolve issues quickly.

Right to Reject Claims

Vishwarya reserves the right to reject any request if:

  • Policy conditions are not met
  • Evidence is insufficient
  • Product fails inspection
  • Product has been used
  • Product is damaged due to customer handling
  • Fraud is suspected

All decisions made after inspection shall be final.

Force Majeure

Vishwarya shall not be held responsible for delays or inability to fulfill return, replacement, or refund requests due to circumstances beyond our reasonable control, including natural disasters, strikes, pandemics, transportation disruptions, government restrictions, or other unforeseen events.

Policy Updates

We reserve the right to modify this Return, Refund & Replacement Policy at any time without prior notice. The latest version published on our website will apply to all future orders.

Need Help?

If you need assistance, please contact our Customer Support Team.

Please include:

  • Order Number
  • Full Name
  • Registered Email Address
  • Mobile Number
  • Description of the issue
  • Clear photographs or videos (if applicable)

We aim to respond within 1–2 business days.

Frequently Asked Questions

Can I return Silver Jewellery after wearing it?

No. Worn or used jewellery cannot be returned.

Can I return an opened Attar?

No. Due to hygiene and safety reasons, opened attars are not eligible for return.

What if I receive a damaged parcel?

Please contact us within 48 hours and share photos and an unboxing video if available.

How long do refunds take?

Approved refunds are generally processed within 5–7 business days.

Who pays for return shipping?

If the return is due to our error or a defective product, Vishwarya bears the return shipping cost. For customer-initiated returns, return shipping may be the customer's responsibility unless stated otherwise.

What if my return request is rejected?

If your return does not meet our policy conditions, the product may be sent back to you at your expense.

Our Commitment

At Vishwarya, every product is chosen to celebrate relationships, elegance, and meaningful gifting. We strive to make every shopping experience secure, transparent, and memorable, while ensuring fair policies that protect both our customers and our brand.