Refund policy

Vishwarya - Return, Replacement & Refund Policy

 

Return Policy

We offer a 7-day return window from the date of delivery.

You can initiate a return by filling out the Return Request Form on our website or by contacting our customer support team via email, WhatsApp, or phone.

Eligibility for Returns:

• Product must be unused, unworn, undamaged, with original packaging, tags, and labels intact.
• Personalised items, perfumes, and coins are non-returnable unless defective.

Quality Check:

• All returns undergo a quality check at our warehouse before refund processing.
• If the return doesn't meet eligibility, it may be rejected.

Missing Items:

• If you claim multiple items in a return but all are not received, the refund will be adjusted accordingly.
• Free gifts and promotional items must also be returned.
• Unboxing video is mandatory for verification in case of missing/damaged items.

Note: Tarnishing of silver over time is a natural process and not considered a defect unless recurring.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Replacement & Exchange Policy

We accept replacements for:

• Wrong product, damaged items, missing items.

Conditions:

• Items must be unused, unworn, undamaged, and returned with original packaging.

Process:

• Contact our support team to initiate the request.
• Courier should be arranged within 5–7 business days.
• After quality check at our warehouse, the replacement is shipped.

Note: Replacement is processed only after the original product is received.

 

Refund Policy

• Refunds are initiated once the returned item passes our quality check.
• Refunds are credited to your original payment method or as store credit.
• Shipping charges paid during the order are non-refundable.