Shipping and handling

Shipping & Handling Policy

Effective Date: July 2026

At Vishwarya, every order represents more than a purchase—it is a reflection of craftsmanship, tradition, and thoughtful luxury. Whether you choose handcrafted silver jewellery, premium natural attars, festive gifting collections, or future luxury lifestyle products, we are committed to ensuring that every order reaches you securely, beautifully packaged, and within the estimated delivery timeline.

This Shipping & Handling Policy explains how we process, pack, dispatch, and deliver your orders. It also outlines important information regarding shipping timelines, tracking, customer responsibilities, and situations where delays may occur.

We encourage all customers to read this policy before placing an order to understand our shipping process and delivery expectations.

1. Order Processing

Every Vishwarya product is carefully prepared before dispatch. Depending on the product, this may include quality inspection, authenticity verification, secure packaging, and final dispatch preparation.

Processing Time

Unless otherwise mentioned on the product page:

  • Most orders are processed within 1–3 business days after successful payment confirmation.
  • Certain handcrafted, customized, made-to-order, engraved, or limited-edition products may require additional processing time. In such cases, the estimated timeline will be displayed on the respective product page or communicated by our customer support team.
  • Orders containing multiple products may be dispatched together or in separate shipments, depending on product availability and logistics requirements.

Processing time refers to the period required to prepare your order for shipment. It does not include the courier transit time.

Business Days

For the purpose of this policy, Business Days mean:

Monday to Saturday

excluding:

  • National holidays
  • Government-declared holidays
  • Operational closures
  • Exceptional circumstances beyond our control

Orders are generally not processed or dispatched on Sundays unless specifically announced.

Order Cut-Off Time

Orders placed before our daily processing cut-off time may begin processing on the same business day.

Orders received after the cut-off time will generally begin processing on the following business day.

During promotional campaigns, festive sales, product launches, or high-demand periods, order processing may take longer than usual.

Quality Inspection

Before dispatch, every eligible product undergoes multiple quality checks, which may include:

  • Product verification
  • Design inspection
  • Finish inspection
  • Packaging inspection
  • Quantity verification
  • Label verification

Luxury products require additional attention to detail. These quality checks help ensure that every order meets Vishwarya's quality standards before shipment.

2. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation via the email address and/or mobile number provided during checkout.

The confirmation generally includes:

  • Order Number
  • Purchased Products
  • Billing Information
  • Shipping Address
  • Payment Status
  • Estimated Processing Timeline

Please review your confirmation carefully.

If you notice any errors, contact our Customer Support as soon as possible.

Payment Verification

To protect both our customers and our business from fraudulent transactions, certain orders may undergo payment verification before dispatch.

Verification may include:

  • Payment authentication
  • Identity verification
  • Billing information confirmation
  • Additional verification for high-value transactions

In some cases, we may contact you to verify order details before shipment.

Failure to complete requested verification within a reasonable period may result in order cancellation and refund as per our Cancellation Policy.

Order Review

Vishwarya reserves the right to review, delay, or cancel any order in situations including, but not limited to:

  • Suspected fraudulent activity
  • Pricing errors
  • Inventory discrepancies
  • Duplicate orders
  • Incomplete customer information
  • Regulatory compliance requirements

If an order cannot be fulfilled, customers will be informed at the earliest possible opportunity.

3. Shipping Timeline

We strive to dispatch every order promptly while ensuring the highest standards of packaging and quality.

Delivery timelines are estimates and may vary depending on location, courier network, weather conditions, and other operational factors.

Estimated Delivery Within India

Metro Cities

Estimated delivery:

2–5 Business Days

after dispatch.

Tier-2 & Tier-3 Cities

Estimated delivery:

3–7 Business Days

after dispatch.

Remote & Difficult-to-Service Locations

Estimated delivery:

5–10 Business Days

or longer depending on courier accessibility.

Some remote locations may require additional transit time beyond our standard estimates.

Customized & Made-to-Order Products

Products requiring:

  • Engraving
  • Personalization
  • Custom design
  • Special manufacturing

may require additional production time before dispatch.

The expected timeline will be mentioned on the product page wherever applicable.

Multiple Shipments

If your order contains products stored in different fulfillment locations or with different processing timelines, your order may arrive in multiple shipments at no additional shipping charge (unless otherwise specified).

Separate tracking information will be shared whenever applicable.

Peak Season Deliveries

Delivery timelines may be longer during:

  • Raksha Bandhan
  • Diwali
  • Wedding Season
  • Valentine's Day
  • Mother's Day
  • Father's Day
  • Christmas
  • New Year
  • Flash Sales
  • Mega Sale Events
  • Product Launches

We recommend placing festive or gifting orders well in advance to avoid last-minute delays.

4. Shipping Charges

Shipping charges are calculated based on various factors including:

  • Delivery location
  • Product category
  • Package weight
  • Dimensions
  • Courier availability
  • Promotional offers

Applicable shipping charges are displayed during checkout before payment.

Standard Shipping

Standard Shipping is available across most serviceable locations within India.

Delivery timelines may vary depending on destination and courier partner.

Free Shipping

From time to time, Vishwarya may offer Free Shipping on eligible orders.

Eligibility may depend on:

  • Minimum order value of 499
  • Product category
  • Promotional campaigns
  • Selected locations

Free shipping offers may be modified or withdrawn without prior notice.

Express Shipping

Where available, customers may choose faster delivery options during checkout.

Express shipping charges, timelines, and availability vary depending on location and courier service.

Certain products, customized items, or remote locations may not be eligible for express shipping.

International Shipping (Future Availability)

Vishwarya intends to expand international shipping in the future.

Availability, shipping charges, customs requirements, and delivery timelines may vary by destination country.

International shipping policies will be updated once the service becomes available.

5. Packaging & Handling

Luxury deserves thoughtful presentation.

Every Vishwarya order is carefully packed to ensure it reaches you safely while reflecting the elegance of our brand.

Premium Packaging

Our packaging process is designed to provide:

  • Product protection
  • Tamper-resistant packing
  • Premium presentation
  • Safe transportation
  • Elegant unboxing experience

Depending on the product, your order may include:

  • Premium product box
  • Protective wrapping
  • Cushioning materials
  • Tamper-evident outer packaging
  • Invoice (where applicable)

Packaging design may vary based on product category, collection, or promotional campaigns.

Jewellery Packaging

Silver jewellery receives additional protective handling to minimize movement and reduce the risk of scratches or damage during transit.

Where applicable, jewellery may be packed in branded boxes, protective pouches, or secure inserts designed to preserve product quality during shipping.

Natural Attar Packaging

Natural attars are carefully packaged to reduce the risk of leakage or breakage during transportation.

Protective materials may include cushioning, sealing, and reinforced outer packaging where appropriate.

Customers are requested to inspect attar bottles carefully upon delivery and report any transit damage promptly.

Gift Orders

Gift orders are packed with the same attention to quality as standard orders.

Gift packaging, festive packaging, and special presentation boxes may vary depending on:

  • Product type
  • Festival collections
  • Promotional campaigns
  • Seasonal packaging availability

Additional gift wrapping services, where offered, will be displayed during checkout.

Sustainable Packaging

Where practical, Vishwarya aims to incorporate environmentally responsible packaging materials without compromising product safety, luxury presentation, or shipment integrity.

As we continue to grow, we remain committed to exploring packaging solutions that balance elegance, protection, and environmental responsibility.

6. Order Tracking

We believe customers should always know where their order is.

Once your order has been dispatched, tracking details will be shared through the registered email address, SMS, or other available communication channels.

Tracking information generally includes:

  • Courier partner
  • Tracking number
  • Shipment status
  • Estimated delivery updates

Please allow some time after dispatch for tracking information to become active within the courier's system.

Shipment updates are provided by the courier partner and may occasionally be delayed due to operational synchronization.

Tracking Notifications

Customers may receive updates such as:

  • Order Dispatched
  • Shipment Picked Up
  • In Transit
  • Out for Delivery
  • Delivered

These notifications help you monitor your shipment throughout its journey.

Monitoring Your Shipment

Customers are encouraged to track their shipment periodically and ensure someone is available to receive the package on the expected delivery date.

If you notice an unusual delay or tracking issue, please contact Vishwarya Customer Support with your:

  • Order Number
  • Registered Email Address
  • Registered Mobile Number

Our team will coordinate with the courier partner to assist wherever possible.

7. Delivery Policy

At Vishwarya, we work with trusted logistics partners to ensure your order is delivered safely and efficiently. While we strive to meet estimated delivery timelines, actual delivery depends on courier operations and the destination.

Delivery dates shown during checkout or in shipment notifications are estimated and should not be considered guaranteed delivery dates unless explicitly stated.

Delivery Attempts

Most courier partners make 2–3 delivery attempts before returning a shipment to us.

If the first delivery attempt is unsuccessful due to customer unavailability, the courier may attempt re-delivery based on their service policy.

Customers are encouraged to remain available at the delivery address once the shipment status changes to "Out for Delivery."

Receiving Your Package

To ensure a smooth delivery experience, please:

  • Be available at the delivery address during business hours.
  • Ensure someone authorized can receive the package if you are unavailable.
  • Verify that the outer package appears intact before accepting delivery.

For premium and high-value orders, the courier may require:

  • OTP verification
  • Signature upon delivery
  • Government-issued identification (where required by the courier)

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information during checkout.

This includes:

  • Recipient name
  • House or flat number
  • Street address
  • Landmark (if applicable)
  • City
  • State
  • PIN code
  • Mobile number

Vishwarya shall not be responsible for delays, failed deliveries, additional shipping charges, or returned shipments resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

If an order is returned to us because of an incorrect address, re-shipping charges may apply.

Refused Deliveries

If a customer refuses to accept a shipment without a valid reason (such as receiving a damaged parcel), the order may be returned to our warehouse.

In such cases:

  • Original shipping charges may not be refundable.
  • Return shipping charges incurred by Vishwarya may be deducted where legally permissible.
  • Future Cash on Delivery (if introduced) or promotional benefits may be restricted for repeated refused deliveries.

Unclaimed Shipments

If a shipment remains unclaimed after multiple delivery attempts and is returned to Vishwarya, customers may request re-dispatch.

Additional shipping charges may apply for re-shipment.

8. Address Changes

We understand that customers may occasionally need to update their shipping address after placing an order.

Before Dispatch

Address changes may be requested before the order has been packed or dispatched.

While we will make every reasonable effort to accommodate such requests, changes cannot be guaranteed once order processing has begun.

After Dispatch

Once an order has been handed over to the courier partner, we are generally unable to modify:

  • Shipping address
  • Recipient name
  • Contact number

In certain cases, the courier partner may permit address modifications within the same delivery zone. Such requests remain entirely subject to the courier's operational policies.

9. Shipping Delays

Although we strive to dispatch and deliver orders within the estimated timelines, certain circumstances may cause delays beyond our reasonable control.

Possible reasons include:

  • Severe weather conditions
  • Floods
  • Heavy rainfall
  • Storms
  • Earthquakes
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Political disturbances
  • Transport strikes
  • Road closures
  • Customs inspections
  • Airline disruptions
  • Courier network delays
  • High shipment volumes during festivals
  • Technical system failures

Such events are beyond the control of Vishwarya and may affect delivery schedules.

Peak Season Delays

During periods of exceptionally high order volumes, including but not limited to:

  • Raksha Bandhan
  • Diwali
  • Wedding season
  • Valentine's Day
  • Mother's Day
  • Father's Day
  • Christmas
  • New Year
  • Special launches
  • Flash sales

processing and delivery timelines may be extended.

Customers placing time-sensitive gift orders are advised to order well in advance.

Force Majeure

Vishwarya shall not be held liable for delays or failure to deliver arising from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Acts of God
  • Epidemics or pandemics
  • Government regulations
  • War
  • Civil unrest
  • Terrorist activities
  • Transport disruptions
  • Cybersecurity incidents affecting logistics operations

  • Power failures

  • Internet outages impacting courier systems

In such situations, we will make reasonable efforts to keep customers informed and resume operations as soon as practicable.

10. Damaged, Missing or Tampered Shipments

Customer satisfaction is our priority. Every order is carefully inspected and securely packaged before dispatch.

If your package arrives damaged, tampered with, or appears incomplete, please notify us promptly.

Before Accepting Delivery

If the outer package appears:

  • Severely damaged
  • Opened
  • Torn
  • Tampered

we recommend:

  • Taking clear photographs before opening.
  • Recording an unboxing video without interruption.
  • Informing the delivery executive, where possible.

Reporting Timeline

To enable a timely investigation, customers should report any issue within 48 hours of delivery.

Delayed reports may limit our ability to investigate the matter with the courier partner.

Required Evidence

Depending on the issue, we may request:

  • Order number
  • Photographs of the package
  • Photographs of the product
  • Clear unboxing video from the moment the sealed package is opened
  • Description of the issue

Providing complete information helps us resolve concerns more efficiently.

Resolution Process

After reviewing the submitted information, Vishwarya may, at its sole discretion and in accordance with applicable consumer laws:

  • Arrange a replacement
  • Issue a refund
  • Provide store credit
  • Offer another suitable resolution

Each case is reviewed individually.

Missing Items

If your shipment appears to be missing any product(s), please notify us within 48 hours of delivery.

We may verify:

  • Packing records
  • Dispatch records
  • Shipment weight
  • Courier documentation

before determining the appropriate resolution.

11. High-Value Orders

To ensure maximum security, certain high-value orders may undergo additional verification before dispatch.

Additional measures may include:

  • Payment verification
  • Identity confirmation
  • Secure packaging
  • Tamper-evident sealing
  • Signature or OTP on delivery
  • Additional courier security procedures

These measures help protect both our customers and Vishwarya from unauthorized transactions.

12. Seasonal & Festival Orders

Festivals are among our busiest periods, and we are honored to be part of your celebrations.

Seasonal collections may include:

  • Raksha Bandhan
  • Diwali
  • Bhai Dooj
  • Wedding gifting
  • Corporate gifting
  • Festive hampers
  • Limited-edition launches

Due to increased demand, order processing and courier transit may take longer than usual.

We strongly recommend placing festive orders well in advance of the desired delivery date.

While we make every effort to ensure timely delivery, we cannot guarantee delivery on a specific festival date unless expressly committed in writing.

13. International Shipping (Future Expansion)

Vishwarya intends to serve customers globally as our international shipping network expands.

Once international shipping becomes available:

  • Delivery timelines will vary by destination country.
  • Shipping charges will be displayed during checkout.
  • Customs clearance timelines may differ across jurisdictions.
  • Customers shall be responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or local government charges unless otherwise stated.

International orders may also be subject to import restrictions imposed by the destination country.

Customers are responsible for ensuring that the ordered products comply with local import regulations before placing an order.

14. Shipping Restrictions

While Vishwarya aims to deliver across India and expand internationally, certain products or destinations may be subject to shipping limitations due to legal, regulatory, safety, or logistical reasons.

We reserve the right to decline or cancel shipments where delivery is not feasible or permitted.

Shipping restrictions may apply to:

  • Non-serviceable PIN codes
  • Remote or inaccessible locations
  • Government-restricted areas
  • Military or high-security zones
  • Areas temporarily affected by natural disasters or civil disturbances
  • Locations where courier partners do not operate

If your delivery location becomes non-serviceable after an order is placed, our Customer Support team will contact you to discuss available options.

P.O. Box Addresses

To ensure secure delivery and proof of receipt, Vishwarya generally does not deliver to:

  • P.O. Box addresses
  • APO/FPO addresses (where applicable)

Customers are requested to provide a complete residential or commercial delivery address.

Restricted Products

Certain products may have shipping limitations due to:

  • Applicable laws
  • Aviation safety regulations
  • Courier restrictions
  • Customs regulations
  • Product-specific handling requirements

Where required, Vishwarya may modify shipping methods to comply with applicable regulations.

15. Customer Responsibilities

To help us provide a smooth delivery experience, customers agree to:

Provide Accurate Information

Customers are responsible for ensuring that all order details are correct, including:

  • Full name
  • Shipping address
  • Landmark (where applicable)
  • Mobile number
  • Email address
  • PIN code

Incorrect or incomplete information may result in delivery delays, additional shipping charges, or cancellation.

Monitor Shipment Progress

Customers should regularly monitor shipment tracking updates and remain available to receive deliveries.

Inspect Deliveries Promptly

Upon receiving the order, customers should inspect:

  • Outer packaging
  • Product quantity
  • Product condition

Any concerns should be reported within the timelines mentioned in this policy.

Cooperate During Investigations

If an issue is reported, customers may be requested to provide reasonable information, including photographs, videos, or other supporting evidence.

Failure to cooperate may affect our ability to process claims.

16. Fraud Prevention & Fair Usage Policy

At Vishwarya, we are committed to providing a secure shopping experience for all customers.

To protect both our customers and our business, we reserve the right to review, delay, or decline orders that reasonably appear to involve fraud, abuse, or unauthorized activity.

Examples may include:

  • Repeated payment failures
  • Multiple orders using inconsistent customer information
  • Suspected identity misuse
  • Abuse of promotional offers
  • Repeated false claims of missing or damaged products
  • Delivery refusals without valid reason
  • Chargeback abuse
  • Unusual purchasing patterns that indicate fraudulent activity

Where appropriate, Vishwarya may:

  • Request additional verification.
  • Delay dispatch pending verification.
  • Cancel the order and issue a refund to the original payment method.
  • Restrict future purchases where misuse is reasonably established.

These measures are intended to protect genuine customers and maintain the integrity of our services.

17. Courier Partner Responsibilities

Vishwarya works with carefully selected third-party logistics providers to facilitate deliveries.

Once a shipment has been handed over to the courier partner:

  • Delivery schedules are managed by the courier.
  • Tracking information is updated by the courier's systems.
  • Delivery attempts are conducted according to the courier's operational policies.

While we actively coordinate with courier partners to resolve issues, Vishwarya cannot guarantee courier performance beyond our reasonable control.

18. Shipping Insurance

Where applicable, Vishwarya may choose to insure shipments during transit.

The availability of shipping insurance depends on factors such as:

  • Product value
  • Shipping destination
  • Courier partner
  • Service type

Insurance arrangements, if any, are managed internally and do not alter the customer's statutory rights.

19. Sustainability Commitment

As part of our long-term vision, Vishwarya strives to adopt environmentally responsible practices wherever feasible.

Our ongoing efforts may include:

  • Reducing unnecessary packaging.
  • Using recyclable or responsibly sourced materials where practical.
  • Optimizing packaging sizes to reduce transportation impact.
  • Continuously improving packaging efficiency without compromising product protection or presentation.

As our business evolves, we will continue exploring sustainable solutions aligned with our commitment to quality and luxury.

20. Contact Support

If you have any questions regarding your shipment, our Customer Support team will be happy to assist you.

When contacting us, please include:

  • Order Number
  • Customer Name
  • Registered Email Address
  • Registered Mobile Number
  • Brief description of the issue

Providing complete information helps us respond more efficiently.

Typical Shipping-Related Queries

Our support team can assist with:

  • Order processing status
  • Shipment tracking
  • Delivery delays
  • Address correction requests (before dispatch)
  • Damaged shipments
  • Missing items
  • Shipping-related questions

We aim to respond to shipping-related inquiries within 1–2 business days, although response times may vary during peak seasons or public holidays.

21. Policy Updates

Vishwarya may update or revise this Shipping & Handling Policy from time to time to reflect:

  • Changes in business operations
  • Logistics improvements
  • Regulatory requirements
  • Courier partner policies
  • Customer service enhancements

The latest version of this policy will always be available on our website.

Continued use of our website and services after updates constitutes acceptance of the revised policy.

Our Commitment to You

Every Vishwarya order is prepared with the same care and attention that goes into creating our products.

From careful quality inspections and secure packaging to reliable shipping partners and responsive customer support, our goal is to deliver not just products—but an experience worthy of your trust.

Thank you for choosing Vishwarya.

We look forward to being part of your journey and celebrations.